Account Questions
How do I sign in if I can’t remember my password?
Open
If you’ve forgotten your email or password, click on the forgotten password link . Fill in your email and your password will be sent to your inbox in a few seconds.
How do I change the email or password on my account?
Open
After you sign in, head to the My Account page by clicking on the link in the top right-hand corner of the page. Click on the “Change details” tab, and you will be given the option to change both your email and password.
Can I still sign in to my account if I’ve forgotten my password and no longer have access to my old email address?
Open
You can still access your existing account by using the My Email Has Changed page. Click Sign In at the top of the page and select My Email Has Changed under the “Help with Sign In” heading. You’ll need to know the first and last name of the patient on the account and the zip code used. You will also need to know either the customer number or the last four digits of a credit card associated with the account. Once you have found your account, you can enter a new email and password. You’ll use this email and password with your account from now on.
For your security, we’ll remove the credit card information from your account if you change your email address. We’ll also send you an email confirming your change.
Why didn’t I get an email with my temporary password?
Open
If you can’t find the email we sent to you with your temporary password, check to see if it’s in your junk, spam, or bulk mail folder. To ensure future emails will always make it to your inbox, please add europtix.com to your “Safe Senders” or “Trusted Sites” list.
Placing Orders
How do I place an order?
Open
Ordering with europtix.com could not be easier! Our New Customer Guide will quickly teach you how to order a product. If you’re still having trouble, you can click here for a call to help you through the process.
In just three simple steps: 1. Add Your Prescription Information
2. Fill In Your Shipping Information
3. Select Your Payment Method
If you are not 100% confident ordering online you can even order over the phone. Our customer help representatives will be happy to help you through your order.
How do I use a coupon or promo code?
Open
In your shopping cart there is a promo/coupon box. Enter the coupon or promo code in the box and click the Update Cart button your discount will be applied to your total.
Prescription Questions
Do I need a prescription to place an order?
Open
Yes. You must have a valid presription from your eye consultatnt in order to order contact lenses. You must tick "valid prescription" box when you order from us to confirm that you have a valid prescription for your purchase. If you are not sure we would be happy to verify your prescription if you
After you submit your order we will act on your behalf to quickly verify or obtain your prescription information. We are required by law to verify your prescription with your doctor. This helps to ensure that we provide you with the correct contact lenses in your order.
How do I order if I don’t have a copy of my prescription?
Open
To find the correct information for your contact lens order, just look on one of your contact lens boxes. Your contact lens box will have a brand name and your prescription information. Please see the example below to find your prescription on your contact lens box:
Contact lens prescriptions vary based on the type of lens you wear (bifocal, toric, disposable contacts, etc.).
Order Status and Shipping Questions
How do I check the status of my order?
Open
You can easily check the status of your current order or a past order by clicking on the “Order Status & History” tab on the My Account page after you have signed in. A list of all order history will be displayed and you can check on the status by clicking on your recent orders..
How do I print an invoice?
Open
You may print or email an invoice from an order at any time. (Will there be the option online)
CloseHow long does it take for my order to ship?
Open
It may take up to 48 hours to process your order. We’ll verify your contact lens prescription with your eye doctor as soon as possible. If we need to verify your prescription this may take an extra day or two.
What shipping options and rates are available?
Open
ROYAL MAIL show rates
DHL show rates
UPS show rates
What is europtix.coms' return policy?
Open
We offer a 100% satisfaction guarantee on all orders. If your prescription changes, we’ll even let you return the unused lenses, as long as they are sealed in their original packaging. We will charge you a nominal 15% handling and re stocking fee.
Payment Questions
How can I pay for my order?
Open
You can purchase products using a regular credit or debit card, paypal, Direct debit for subscrpriptions and bank transfers. Unfortunately we do not accept cheques.
Is its safe to use my credit card online?
Open
We understand your concerns about online security which is why all data tranfered between your PC and us is encrypted by SSL 256-bit encryprion. The use of of SSL (Secure Sockets Layer) to protect all of our transactions ensures that data that you send can only be decipherered by us. As long as your browser and local network support the use of encrypted data transmissions then all of the information that you enter during the checkout Process will be locked in an encrypted envelope before it is sent.
Does europtix.com accept vision insurance? FRANCE ONLY
Open
If you are a memeber of an insurance scheme taht covers contact lenses we can accept payments from the insurance company or offer all documentation for your reimbursement.
We have agreements with the following, mutuele.....................................................
Please refer to our privacy policy.
Product Questions
Does europtix.com sell brand name contact lenses?
Open
Yes we stock all major brands exactly the same as your opticians like Acuvue®, Soflens®, O2 Optix®, Optima®, PureVision®, Focus® and Biomedics® .
CloseDo you sell gas permeable contact lenses?
Open
Unfortunately do not stock gas permeable or other 'hard' contact lenses
What if I can’t find my contact lenses on the website?
Open
If you can't find your contacts on our website, it maybe that they may be available through special order only. Contact us via email to see if we can fulfill your order.
Hours of Operation and Contact Information
Hours of Operation and Contact Information
Open
Europtix help center is closed or has limited hours on the following days:
New Years Day
Easter
Christmas Eve
Christmas Day
UK Boxing Day
New Years Eve
Bank Holidays
You may still place orders on our website on these days.
